Frequently Asked Questions

Got questions? We’ve got answers! If you don’t see your question here, feel free to contact us.

What services do you offer?

We provide domestic and commercial cleaning — including house cleaning, end of tenancy, carpet, office, deep cleaning, and more.

How do you maintain cleaning quality?

All our cleaners are vetted, professionally trained, and monitored through regular quality checks. We use top-tier tools and products.

Are your products eco-friendly?

Yes! We use non-toxic, biodegradable cleaning solutions wherever possible.

Are you insured?


Absolutely. We’re fully insured to protect both our team and your property.

How are your cleaners vetted?

Each cleaner undergoes identity checks, interviews, reference screening, and training.

Can I book at my convenience?

Yes — we offer flexible scheduling to suit your busy lifestyle, including weekends and evenings.

What areas do you cover?

We serve Berkshire, Oxfordshire, Buckinghamshire, Hertfordshire, Surrey, and parts of London.

Do I need to provide cleaning supplies?

Not at all — we bring everything. But if you have preferred products, we’re happy to use them.

What’s your cancellation policy?


We kindly ask for 24 hours’ notice to avoid a cancellation fee.

What payment methods do you accept?

We accept cash, bank transfers, cheques, and all major credit/debit cards.

Still have questions? Please don’t hesitate to contact us. We’re here to help!

Discover the ProCleanerz Difference

ProCleanerz, we go above and beyond to make your end of tenancy cleaning smooth, stress-free, and spotless. With a keen eye for detail, expert cleaners, and a strong commitment to customer satisfaction, we ensure your property is left in flawless condition — ready for handover or deposit return.

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